Inefficiency of Indian 2 Wheeler Service Centres : BikeAdvice

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Inefficiency of Indian 2 Wheeler Service Centres Posted: 17 Jul 2011 06:58 AM PDT Original Source: Inefficiency of Indian 2 Wheeler Service Centres from BikeAdvice.in I’ve never been satisfied with the way the authorized 2 wheeler service centres operate in India. I've almost visited all brands' service centres in various cities for some reason or the other. But none of them are not even to the satisfactory level. Even when you get the costliest brand of motorbikes from a particular company, you will still not get a proper service with all your complaints attended. Then think of the case if you get a basic model for servicing.  The basic attributes like water wash and cleaning of carburetor are also not taken care of. Today I am vexed up and am writing this article. I just gave a R15 for servicing yesterday with just a single complaint. It was the malfunctioning of the digital speedometer console.  I was stunned to see that the ONLY problem I'd mentioned was left unattended. I then was not interested in talking with the guys out there. So, I went to the service manager and he finally assured me (after showing my id card and of course after blasting at him) that he'll get it rectified in a day's time. Why is it that the showrooms pay least attention when it comes to servicing? It's not a low profit area to play. There's a lot of profit that the dealers get at the end of every single servicing.  What is that makes them so lethargic in their working style. Here are what makes me highly unsatisfied with most of the company authorized service centres. The area where they operate is not all spacious enough to get all the bikes coming for servicing to be parked. This results in close parking of the bikes, thereby getting scratched even when the guys working there try to pull out your bike. The job sheets are not given due importance. When the service attendant makes an entry of your bike's problem into it, you will notice the fact that they write something irrelevant of the complaint you had mentioned him. Customer satisfaction at every service centre should be directly measured and monitored. The feedbacks should be passed to every corresponding service centres. The entire set up of service centres in most of the cases are highly unorganized and non-professional to the core.  Quality training has to be provided to these service centres by the company directly. Payments are always done on time, but not the delivery. This is not at all an area which is tough to be improvised. Make the customers feel that irrespective of whatever model you bring for servicing, be it the most expensive one or the least expensive one, the service quality will be the same throughout the range. Most of the showrooms have a customer lounge and again in most of the cases, it is not properly maintained. Then what is the point in having one. If it is told that the customer will be called in the case of any additional spare to be changed or fitted, make a note of it in the job sheet. This will enable the workers to remember the fact that a confirmation has to be done with the customer. Why is that these centres always take customers for granted? Service centres are the lifeline of any manufacturing company and proper care has to be given for this segment of business by every company. We have a lot of more expensive bikes by every single manufacturer in the country on the way. This is high time for them to understand and realize this fact and act quickly. Let's expect a drastic change in the way service centres in India operate and the way customers are taken care of. Are you affected by such bad experiences? Share your thoughts with us in the box below. Regards, M.Naren. Author – BikeAdvice.in Share on Facebook Related posts: Pulsar 220 & Avenger 220 to be Made Available in all Bajaj Showrooms Sai Service Appointed As The Authorized Probiking Dealer For Bajaj In Pune 10 Reasons Why to Prefer a Local Mechanic for Your Bike Garware Motors to Launch Mobile Service Units for Hyosung Bikes Suzuki to Enter 100cc Segment – Wants to Roll Out Entry Level Bikes

2012 Hyosung GT250 Naked Spied – Is it the one for India? Posted: 17 Jul 2011 06:57 AM PDT Original Source: 2012 Hyosung GT250 Naked Spied – Is it the one for India? from BikeAdvice.in Very soon we are all set to have hell lot of 250 cc bikes in India. We had posted a write up off late that Garware Motors had announced to launch 250cc bikes in India. Here we got some pics of Hyosung GT 250 clicked in some undisclosed location. Thanks to tmcblog for publishing these pics, because that's where we got these images from. The GT 250 is a naked bike unlike the GT 250R which is basically a sport bike. The images suggest that it would be pretty similar to the bigger FZ in terms of Headlamp design. But its a little different in terms of the outer tiny fairing offered around the headlamp.  A close observation at this point can make readers go nostalgic. Wanna know why? It looks very similar to the Hyosung Comet which played a bad first innings in India. The fuel tank is exactly the same from Comet. The seats are perfectly inspired from the Hyosung GT 650R. The split seat looks cool and hope the bike comes out to the market in the same way shown in the pics. The tyres though not as fat as FZ's, looks pretty wide enough to offer a decent road grip. What attracted me immediately towards this bike was the front part of this machine. It looks really cool and stylish. This bike is also macho looking, which is the prime design criteria for any naked bike.  The exhaust is trendy and makes me expect some good beat from it at a higher RPM range. The riding position appears to be very comfortable as seen in the pic. The GT 250 is most likely to be powered by a 250 cc V Twin engine. If that is gonna be the case, it will again compete with the Ninja but in the 250 cc category after a not so good competition on the 650 cc cadre with the Green machine. But the later part of the title is the question that is left unanswered. Hyosung's 250 cc bike for India should be here in less than a year's time. It can so happen that the company reveals its bike in the 2012 Delhi Auto Expo. (I am very certain the forthcoming Auto Expo is sure to rock).  Also, this can be the one which would be heading to India. Let's wait for some more time for the company to let out some more news. Hyosung has already experienced the bitter taste of pricing its bikes high. So, this bike has to be priced competitively and the company had also revealed this pricing fact earlier. Expec the price to be priced at around 1.8 to 2 lakhs. The price might be higher than the Honda CBR 250R owing to the fact that it sports a twin cylinder engine. Also, there are chances that the company offers both the models GT 250 and GT 250R in India so as to increase its market presence over here. Lets hope for the best from Hyosung this time and see what the company is really capable of. Source Regards, M.Naren. Author – BikeAdvice.in Share on Facebook Related posts: Hyosung to Launch a 250cc V-Twin Motorcycle in India by 2012 Honda CBR 250R US Price Announced Hyosung to Launch a 250cc & a 400cc Bike Soon Hyosung Plans to Sell 2000 Bikes in India this Year Hyosung's Price Hike

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